{"id":4951,"date":"2023-10-09T14:43:46","date_gmt":"2023-10-09T07:43:46","guid":{"rendered":"https:\/\/atypikvietnamhouse.com?page_id=4951"},"modified":"2023-10-09T14:43:46","modified_gmt":"2023-10-09T07:43:46","slug":"%e8%b2%a9%e5%a3%b2%e6%9d%a1%e4%bb%b6","status":"publish","type":"page","link":"https:\/\/atypikvietnamhouse.com\/ja\/%E8%B2%A9%E5%A3%B2%E6%9D%A1%E4%BB%B6\/","title":{"rendered":"\u8ca9\u58f2\u6761\u4ef6"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4951\" class=\"elementor elementor-4951\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0da7d90 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0da7d90\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column 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top-level-label\">\u6cd5\u7684\u901a\u77e5<\/span><\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-custom-nav__item jet-custom-nav__item-5064\"><a href=\"https:\/\/atypikvietnamhouse.com\/ja\/%E8%B2%A9%E5%A3%B2%E6%9D%A1%E4%BB%B6\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">\u8ca9\u58f2\u6761\u4ef6<\/span><\/span><\/a><\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ebddecb\" data-id=\"ebddecb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d1c6dc elementor-widget elementor-widget-heading\" data-id=\"5d1c6dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conditions de vente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f953f5 elementor-widget elementor-widget-text-editor\" data-id=\"1f953f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e8s la r\u00e9servation de l\u2019un de nos voyages, vous vous liez contractuellement avec Vietnam D\u00e9couverte. Les termes \u201cnous\u201d, \u201cnotre\u201d sont attribu\u00e9s \u00e0 Vietnam D\u00e9couverte et les termes \u201cvous\u201d, \u201cle client\u201d sont attribu\u00e9s aux voyageurs qui ach\u00e8tent les prestations de service de Vietnam D\u00e9couverte. Les conditions de vente ci-dessous forment la base du contrat. Toutes les communications et documents de confirmation (par courrier \u00e9lectronique ou fax, etc) entre le client et Vietnam D\u00e9couverte font office de contrat.<\/p><p><strong>1. Passeport, visa<\/strong><br \/>Avant d\u2019entreprendre votre voyage, veuillez vous assurer que vous r\u00e9pondez aux demandes requises en terme de :<\/p><p><u><strong>Passeport<\/strong><\/u>: validit\u00e9 g\u00e9n\u00e9ralement de minimum 6 mois apr\u00e8s votre retour<\/p><p><strong><u>Visa:<\/u><\/strong>\u00a0obligatoire pour entrer sur le territoire du Vietnam (les citoyens de certains pays europ\u00e9ens dont la France b\u00e9n\u00e9ficient d\u2019une exemption de visa pour les s\u00e9jours dont la dur\u00e9e sur place ne d\u00e9passe pas 15 jours).<\/p><p>Si vous passez par notre agence pour obtenir un visa \u00e0 votre l\u2019arriv\u00e9e au Vietnam, notre \u00e9quipe se chargera de toute la proc\u00e9dure pour l\u2019obtention de votre visa avec les services comp\u00e9tents locaux. Une lettre d\u2019invitation, appel\u00e9e l\u2019autorisation pr\u00e9alable, vous sera communiqu\u00e9e avant la date de votre d\u00e9part. Ce papier vous permet de sortir de votre pays et d\u2019entrer sur le territoire vietnamien sans aucun souci. Cependant, notre responsabilit\u00e9 ne peut \u00eatre engag\u00e9e en cas de refus de la part des Autorit\u00e9s comp\u00e9tentes pour des raisons politiques ou en cas de force majeure (1) et ne vous d\u00e9gage pas des clauses contractuelles de ce contrat.<\/p><p><strong>2. Assurance de voyages<\/strong><br \/>Assurance de voyage est obligatoire \u00e0 tous nos voyages. Vous devez souscrire \u00e0 une assurance de voyage international couvrant au minimum les frais m\u00e9dicaux et de rapatriement en cas d\u2019accident. Votre assurance de voyage doit \u00eatre confirm\u00e9e d\u00e8s votre d\u00e9part.<\/p><p><strong>3. R\u00e9servation<\/strong><br \/>D\u00e8s votre confirmation de r\u00e9servation du voyage, nous vous communiquons un formulaire de r\u00e9servation avec les d\u00e9tails de votre circuit r\u00e9serv\u00e9 et vos coordonn\u00e9es \u00e0 remplir par vous-m\u00eames. Ce formulaire doit \u00eatre retourn\u00e9e \u00e0 Vietnam D\u00e9couverte par<\/p><ul><li>directement au courriel d\u2019une conseill\u00e8re charg\u00e9e de votre dossier ou \u00e0 l\u2019adresse :\u00a0<a href=\"mailto:voyages@vietnamd%C3%A9couverte.com\">voyages@vietnamdecouverte.com<\/a><\/li><li>ou par courrier \u00e0 l\u2019adresse de notre bureau.<\/li><\/ul><p>Apr\u00e8s la r\u00e9ception de votre r\u00e9servation, notre confirmation \u00e9crite vous sera exp\u00e9di\u00e9e sous 5 jours de travail (une semaine).<\/p><p><strong>4. Prix du voyage<\/strong><br \/>Le prix de votre voyage est bas\u00e9 sur un co\u00fbt connu au moment de l\u2019envoi de notre devis. Au paiement de l\u2019acompte (ou de l\u2019int\u00e9gralit\u00e9 de votre voyage), nous garantissons le prix de votre voyage (hors modifications de votre part). Toutefois, certains cas de force majeure peuvent nous contraindre \u00e0 r\u00e9ajuster nos prix afin de respecter les conditions de voyage telles que d\u00e9crites au devis. Ces cas de force majeure peuvent \u00eatre :<\/p><ul><li>une augmentation impr\u00e9visible et importante de nos prestataires locaux (h\u00f4teliers, trains, avions, jonques, bateaux, v\u00e9hicules routiers\u2026)<\/li><li>une fluctuation mon\u00e9taire tr\u00e8s importante ayant un impact consid\u00e9rable sur le taux de change<\/li><li>une apparition d\u2019une taxe nouvelle institu\u00e9e par le gouvernement<\/li><\/ul><p>Les preuves de ces cas de force majeure seront fournies au client. Dans ces cas de force majeure, m\u00eame apr\u00e8s versement de l\u2019acompte, le client peut refuser ces augmentations et annuler son voyage. Nous nous engageons \u00e0 vous rembourser l\u2019acompte que vous avez vers\u00e9 apr\u00e8s avoir d\u00e9duit les frais \u00e9ventuels occasionn\u00e9s (si besoin) de la r\u00e9servation des prestations (souvent ce sont les vols domestiques).<\/p><p><strong>5. Paiement<\/strong><br \/>Pour la r\u00e9servation de vos prestations, nous vous demandons un acompte de 25% du tarif total. L\u2019acompte est \u00e0 verser sur notre compte dont la r\u00e9f\u00e9rence vous sera communiqu\u00e9e dans notre formulaire de r\u00e9servation. D\u00e8s que cette somme sera encaiss\u00e9e, une confirmation \u00e9crite vous sera adress\u00e9e pour certifier le montant de l\u2019acompte vers\u00e9 avec les dates, signatures et tampons de notre soci\u00e9t\u00e9. Ainsi\u00a0la proc\u00e9dure de r\u00e9servation sera effective. Votre paiement peut \u00eatre effectu\u00e9 par<\/p><ul><li>virement bancaire<\/li><li>carte bancaire en ligne<\/li><li>ou les services de transfert d\u2019argent : Wise, Western Union, MoneyGram.<\/li><\/ul><p>Le solde de 75% sera r\u00e9gl\u00e9 soit avant votre d\u00e9part, soit \u00e0 votre arriv\u00e9e au Vietnam. Il est \u00e0 noter que des frais bancaires restent \u00e0 votre charge.<\/p><p><strong>6. Modifications du voyage<\/strong><br \/>La r\u00e9servation des prestations de votre voyage ne s\u2019effectue qu\u2019apr\u00e8s que nous ayons r\u00e9ceptionn\u00e9 votre formulaire de r\u00e9servation rempli\u00a0et votre acompte du voyage. Au cas o\u00f9 un service (h\u00f4tel, avion\u2026) n\u2019est plus disponible au moment de la r\u00e9servation, nous vous proposerons des remplacements de valeur similaire ou sup\u00e9rieure.<\/p><p>Nous nous r\u00e9servons le droit :<\/p><ul><li>d\u2019effectuer des changements mineurs au programme \u00e0 tout moment et sans pr\u00e9avis, ces changements ne pouvant donner lieu \u00e0 aucun remboursement de notre part.<\/li><li>de changer le programme et ses d\u00e9tails sans avis pr\u00e9alable dans l\u2019\u00e9ventualit\u00e9 d\u2019une annulation de vol, de changements d\u2019horaires des compagnies a\u00e9riennes ou en raison d\u2019un manque de places disponibles.<\/li><\/ul><p>Toutefois, si nous sommes dans l\u2019obligation d\u2019apporter des changements majeurs \u00e0 votre programme, nous t\u00e2cherons de vous en informer dans les meilleurs d\u00e9lais et de vous offrir les choix suivants :<\/p><ul><li>Accepter les changements\u00a0<\/li><li>Acheter un autre de nos voyages (en payant un suppl\u00e9ment si le voyage est plus cher ou en recevant le remboursement de la diff\u00e9rence si le voyage est moins cher).<\/li><li>Annuler votre voyage ; nous vous rembourserons alors l\u2019int\u00e9gralit\u00e9 des paiements d\u00e9j\u00e0 effectu\u00e9s, apr\u00e8s avoir d\u00e9duit les frais \u00e9ventuels occasionn\u00e9s (si besoin) de la r\u00e9servation des prestations (souvent ce sont les vols domestiques).<\/li><\/ul><p><strong>7. Annulation du voyage<\/strong><br \/>L&#8217;agence se r\u00e9serve le droit d\u2019annuler votre voyage pour les motifs suivants :<\/p><ul><li>D\u00e9faut de paiement\u00a0de votre part.<\/li><li>Cas de force majeure (1)<\/li><\/ul><p>Dans tous les cas, nous ferons tout notre possible pour trouver un remplacement en proposant une solution de valeur similaire.<br \/>De votre part: toute annulation doit faire l\u2019objet d\u2019un email, nous en informant.<br \/>Si l\u2019annulation a lieu imm\u00e9diatement apr\u00e8s la r\u00e9servation du voyage, nous vous\u00a0facturerons :\u00a0<\/p><ul><li>les frais d\u2019annulation des billets d\u2019avion (s\u2019il y en a)<\/li><li>l\u2019acompte pour certains h\u00f4tels (s\u2019il y en a, certains h\u00f4tels locaux de haute gamme nous demandent un versement de l\u2019acompte au moment de r\u00e9servation de votre chambre).<\/li><\/ul><p>De plus, d\u2019autres frais d\u2019annulation seront \u00e0 votre charge, en fonction du moment de l\u2019annulation:<\/p><ul><li>plus de 90 jours avant le commencement du voyage: 5% de l&#8217;acompte sont conserv\u00e9s.<\/li><li>entre 90 et 60 jours avant le commencement du voyage: 25% de l&#8217;acompte seront conserv\u00e9s.<\/li><li>entre 60 et 30 jours avant le commencement du voyage: 50% de l&#8217;acompte seront conserv\u00e9s.<\/li><li>entre 30 et 15 jours avant le commencement du voyage: 75% de l&#8217;acompte seront conserv\u00e9s.<\/li><li>moins de 15 jours avant le commencement du voyage: l&#8217;acompte sera conserv\u00e9 en totalit\u00e9.<\/li><li>apr\u00e8s le commencement du voyage : 100% du prix du voyage sera \u00e0 payer \u00e0 l\u2019agence.<\/li><\/ul><p>La diff\u00e9rence vous sera rembours\u00e9e par virement bancaire. Les frais bancaires seront \u00e0 votre charge.<\/p><p><strong>8. Prestations non utilis\u00e9es<\/strong><br \/>Tout voyage \u00e9court\u00e9 ou interrompu, ainsi que toute prestation terrestre, fluviale, maritime, ou a\u00e9rienne non effectu\u00e9e pour quelque raison\u00a0\u00a0que ce soit ne pourra donner lieu \u00e0\u00a0un\u00a0remboursement de notre part.<\/p><p><strong>9. Responsabilit\u00e9s<\/strong><br \/>Nous sommes l\u2019interm\u00e9diaire entre le client et les diff\u00e9rents prestataires de services (compagnies a\u00e9riennes, h\u00f4tels, transporteurs, restaurants, bateaux,..). Nous nous devons de faire de notre mieux pour vous assurer la meilleure qualit\u00e9 des services, mais nous ne saurions \u00eatre confondus avec ces divers prestataires, qui, en tout \u00e9tat de cause, sont responsables de leurs services. Nous ne pourrons pas \u00eatre tenus responsables :<\/p><ul><li>des cons\u00e9quences dommageables r\u00e9sultant d\u2019un \u00e9v\u00e8nement de force majeure, (intemp\u00e9ries, catastrophe naturelle, probl\u00e8me de nature politique, gr\u00e8ve).<\/li><li>des cons\u00e9quences li\u00e9es \u00e0 des changements d\u2019horaire ou d\u2019a\u00e9roport.<\/li><li>des cons\u00e9quences li\u00e9es \u00e0 des retards, emp\u00eachements, ou annulation de vols des transports a\u00e9riens et des transports ferroviaires.<\/li><li>des vols ou d\u00e9t\u00e9riorations des objets personnels dans les h\u00f4tels.<\/li><li>des oublis, pertes ou d\u00e9t\u00e9riorations des objets personnels.<\/li><li>des dommages commis par nos passagers.<\/li><li>des frais entrain\u00e9s par un accident.<\/li><li>du non-respect des horaires du fait du voyageur.<\/li><\/ul><p>Pourtant, en toutes circonstances, nous ferons tout notre possible pour trouver une solution de remplacement en vous proposant une solution de valeur similaire. Nous acceptons nos responsabilit\u00e9s si les prestations que nous nous sommes engag\u00e9s \u00e0 vous fournir ne l\u2019ont pas \u00e9t\u00e9 telles que d\u00e9crites, ou dans un standard raisonnable. Nous acceptons de plus de prendre nos responsabilit\u00e9s pour tout acte d\u2019omission de la part de l\u2019un de nos employ\u00e9s, agents, fournisseurs ou sous-traitants (\u00e0 condition que celui-ci soit dans l\u2019exercice de ses fonctions sous notre autorisation). La somme maximum que nous pourrions consentir \u00e0 vous rembourser ne pourra en aucun cas d\u00e9passer le prix de votre voyage et l\u2019indemnisation journali\u00e8re ne pourra exc\u00e9der 30 USD par personne. Le maximum s\u2019appliquant uniquement dans le cas o\u00f9 votre voyage se serait mal pass\u00e9 et si vous n\u2019en aviez retir\u00e9 aucune satisfaction. Dans tous les autres cas, nous nous r\u00e9servons le droit de vous offrir une compensation \u00e0 notre enti\u00e8re discr\u00e9tion, en tenant bien entendu compte de tous les param\u00e8tres.<\/p><p><strong>10. R\u00e9clamations\/Litiges<\/strong><br \/>Toute r\u00e9clamation relative \u00e0 un voyage ou un s\u00e9jour devra nous parvenir au plus tard 5 jours ouvr\u00e9s ou 7 jours apr\u00e8s la date pr\u00e9vue de fin de la prestation, par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception. Il est pr\u00e9cis\u00e9 que toute r\u00e9clamation\/plainte doit \u00eatre\u00a0formul\u00e9e par e-mail. En cas de difficult\u00e9s, les deux parties doivent s\u2019efforcer de chercher une solution amiable \u00e0 leur diff\u00e9rend. En cas de litiges et\/ou plaintes, le \u201cCentre International d\u2019Arbitration du Vietnam\u201d relevant de la \u201cChambre de Commerce et d\u2019Industrie du Vietnam\u201d sera seul comp\u00e9tent.<\/p><p>Les forces majeures :<br \/>(1) une guerre ou menace de guerre, des \u00e9meutes, une catastrophe naturelle ou nucl\u00e9aire, un blocus de port, des pillages, incendies et toute activit\u00e9 terroriste, une intemp\u00e9rie, une \u00e9pid\u00e9mie, une quarantaine ou tout \u00e9v\u00e9nement similaire.<br \/>(2) annulation, modification, d\u00e9routement d\u2019un vol int\u00e9rieur ou international.<br \/>(3) refus ou annulation de visa, reconduite \u00e0 la fronti\u00e8re par les Autorit\u00e9s Comp\u00e9tentes.<br \/>(4) perte, vol, destruction volontaire ou involontaire de passeport et\/ou papiers officiels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A propos de nous Nos correspondants Avis des voyageurs Avis des guides de voyage Mentions l\u00e9gales Conditions de vente Conditions de vente D\u00e8s la r\u00e9servation de l\u2019un de nos voyages, vous vous liez contractuellement avec Vietnam D\u00e9couverte. 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